As in many other industries in the web hosting (web hosting) there are many companies that also vary in terms of its size (from transnational companies or backed by large business groups to small companies with only a few employees and serve a limited number of customers). This variation of budget web hosting sizes can be confusing for a client first requires the services of a hosting company, so in the following paragraphs we will try to make a simple summary of the main advantages and disadvantages of each type of companies (large and small).

Big hosting companies

Key Benefits

- Being recognized brands and have long been on the market (or being supported by brands as well), one can have some reassurance that the company has a sustainable model that will not disappear or go bankrupt in the short run (though this may not be no guarantee, because there have been large companies with brands that disappear or go bankrupt).

- Have the ability to hire more support staff.

- Have the opportunity to invest in infrastructure-class (though not always the case).

Main Disadvantages

- Support is not personal. In the largest companies in the industry, each time a customer calls up to request support of some kind, usually a different person contact, so that there is very little support staff. This can be especially frustrating when the customer has a problem that has not been solved and feels that the caretakers have not been able to solve your problem.

- The more customers you have a large company, is less notable for such company becomes each individual customer, so that these companies tend to be very little flexibility in their services is concerned. Likewise, the level of effort you print to the satisfaction of each individual customer may be lower because their services are based on quantity rather than quality (with its overtones due according to the policies of each company.)

Small and Medium Business Hosting

Key Benefits

- Customer support is often much more personal. On many occasions, and even the client knows is identified personally by the owner and support team members.

- Internal communication of the company in general (but especially the support team) can be much faster, so that problems can have a faster solution for the immediate participation of members of the team responsible.

- The flexibility of these companies tend to be much higher. To be concentrated to a universe of smaller customers than larger firms, these providers usually give much importance to each individual account that can help clients meet their most complex and specific (in other companies could not meet.)

Main Disadvantages

- In many cases the support is limited to a set schedule of days, not 24 / 7 availability. On the other hand, the vast majority of customer issues arise in the day period (between 9 am and 8 pm) so this may not represent the biggest problem for most companies (especially those working on a set schedule).

- In some rare cases, customer requirements can grow as a small supplier does not have the ability to adapt to the changing needs of their client.

- In the case of the new companies, there is less certainty that the business will be successful so the risk that a company of this type disappear is latent. Whenever you consider hiring services of a company (any size) is recommended to inquire about the history of the company and their experience and this information can be used to form an opinion about the safety of hiring their services.